ok game Casino — Privacy Policy

1Who We Are

ok game Casino operates the online gaming platform accessible at okgame.live ("Platform"). ok game is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operates in compliance with Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).

For the purposes of this Privacy Policy, ok game Casino acts as the Personal Information Controller (PIC) in respect of the personal data of Players and visitors to the Platform. Our designated Data Protection Officer (DPO) can be contacted at the details provided in Section 14 of this Policy.

2Personal Data We Collect

ok game collects the following categories of personal data from Players and Platform visitors:

2.1 Identity Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Nationality and country of residence;
• Government-issued ID number (e.g., PhilSys National ID, passport, driver's license);
• Photograph or scanned copy of government-issued ID (for KYC verification).

2.2 Contact Data

• Email address;
• Mobile phone number (used for account verification and two-factor authentication);
• Residential address (for KYC and regulatory compliance purposes).

2.3 Financial Data

• GCash or Maya account details (mobile number associated with the e-wallet);
• Bank account details (account name, account number, bank name) for withdrawal processing;
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment methods;
• Debit card details (card number, expiry date) where applicable.

2.4 Gaming Activity Data

• Game history, including games played, wagers placed, outcomes, and session durations;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Login timestamps and session data;
• Cookie identifiers and similar tracking data (see Section 7).

2.6 Communications Data

• Records of communications between you and ok game customer support, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

3How We Collect Your Data

ok game collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, log files, and analytics tools;
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment verification data from payment processors (GCash, Maya, banks);
• Regulatory Sources: Data received from PAGCOR or other regulatory bodies in connection with compliance obligations.

4Why We Process Your Personal Data

ok game processes your personal data for the following purposes:

• To create and manage your ok game account;
• To verify your identity and age (21+) in compliance with PAGCOR regulations;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and resolve disputes;
• To detect, prevent, and investigate fraud, money laundering, and other illegal activity;
• To comply with PAGCOR regulatory requirements, anti-money laundering laws, and other applicable Philippine legislation;
• To administer bonuses, promotions, and loyalty programs;
• To operate and improve the ok game platform, including game performance and user experience;
• To send you account-related communications (e.g., transaction confirmations, security alerts, responsible gaming notifications);
• To send you marketing communications about ok game promotions and new games, where you have consented to receive such communications;
• To enforce our Terms and Conditions and Responsible Gaming Policy.

5Legal Basis for Processing

Under the Data Privacy Act of 2012, ok game processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you (i.e., to operate your account, process transactions, and provide gaming services);
• Legal Obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other applicable Philippine legislation;
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Sharing Your Personal Data

ok game does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, Maya, and Philippine banks, to process deposits and withdrawals;
• KYC / Identity Verification Providers: Third-party services that assist with identity verification and age confirmation;
• Fraud Prevention Partners: Services that help detect and prevent fraudulent activity on the Platform;
• IT and Platform Service Providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law;
• Legal and Professional Advisors: Lawyers, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of ok game are required to enter into data processing agreements that comply with the Data Privacy Act of 2012 and ensure appropriate security measures are in place.

7Cookies & Tracking Technologies

7.1 ok game uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality (e.g., session management, login state, security tokens);
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations;
• Analytics Cookies: Collect anonymized data about how Players use the Platform to help us improve performance and user experience;
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

7.2 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ok game platform. Consent for non-essential cookies may be withdrawn at any time.

8Data Security

8.1 ok game implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including financial information and government ID data;
• Multi-factor authentication for account access;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing;
• 24/7 security monitoring and intrusion detection systems;
• Staff training on data privacy and security obligations under RA 10173.

8.2 In the event of a personal data breach that is likely to result in harm to affected individuals, ok game will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected Players without undue delay, in accordance with the Data Privacy Act of 2012.

8.3 While ok game takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying ok game immediately if you suspect unauthorized access to your account.

9Data Retention

9.1 ok game retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and anti-money laundering regulations;
• Financial Transaction Data: Retained for five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations;
• Gaming Activity Data: Retained for three (3) years from the date of each gaming session;
• Customer Support Records: Retained for three (3) years from the date of the last communication;
• Marketing Consent Records: Retained until consent is withdrawn, plus one (1) year for compliance documentation purposes;
• Technical / Log Data: Retained for twelve (12) months from collection.

9.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with ok game's data disposal procedures. Where data is subject to a legal hold (e.g., pending litigation or regulatory investigation), retention will be extended until the hold is lifted.

10Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ok game:

• Right to be Informed: The right to know what personal data ok game collects, how it is used, and with whom it is shared — as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data ok game holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to ok game's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ok game has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. ok game will respond to all data subject requests within thirty (30) days of receipt, as required by the Data Privacy Act of 2012.

11Children's Privacy

11.1 The ok game platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines. ok game does not knowingly collect personal data from individuals under the age of 21.

11.2 If ok game discovers or is notified that personal data has been collected from an individual under the age of 21, the relevant account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and all personal data associated with the account will be deleted as soon as practicable.

11.3 If you believe that ok game has inadvertently collected personal data from a minor, please contact our Data Protection Officer immediately using the details in Section 14.

12International Data Transfers

12.1 ok game primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or KYC verification services), ok game will ensure that such transfers are made in compliance with the Data Privacy Act of 2012 and NPC regulations, including by implementing appropriate safeguards such as contractual data transfer agreements.

12.2 ok game will not transfer personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your explicit consent.

13Changes to This Privacy Policy

13.1 ok game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Where changes are material, ok game will notify registered Players via email or a prominent notice on the Platform prior to the changes taking effect.

13.2 The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how ok game protects your personal data. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy.

14Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by ok game, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. Information on how to file a complaint is available on the NPC's official website.